Privacy Policy

1. Introduction

Welcome to Powixye.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our food delivery services.

By using Powixye.com, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identifiers: Name, postal address, email address, telephone number, and payment information.
Order Information: Food preferences, order history, delivery instructions, and special requests.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Location Data: We collect real-time location information from your device with your consent to facilitate delivery services.

3. How We Collect Your Information

We use different methods to collect data from and about you including through:

Direct Interactions: Information you provide when creating an account, placing an order, filling out forms, or communicating with us.
Automated Technologies: As you navigate through our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies.
Third Parties: We may receive information about you from various third parties such as payment processors and analytics providers.

4. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To manage your account and provide customer support
To personalize your experience and recommend products based on your preferences
To improve our website, products, and services
To communicate with you about promotions, special offers, and updates
To prevent fraud and ensure the security of our platform
To comply with legal obligations

5. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary for the performance of our contract with you (e.g., delivering food orders).
Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
Legal Obligation: Processing necessary for compliance with a legal obligation.
Consent: Where you have given consent to process your personal data for specific purposes.

6. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who perform services on our behalf (payment processing, delivery services, IT support).
Restaurant Partners: To fulfill your orders and provide customer support.
Legal Authorities: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure network architecture

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Rectification: The right to request correction of inaccurate or incomplete information.
Erasure: The right to request deletion of your personal data in certain circumstances.
Restriction: The right to request restriction of processing of your personal data.
Data Portability: The right to receive your personal data in a structured, commonly used format.
Objection: The right to object to processing of your personal data.
Automated Decision-Making: The right not to be subject to decisions based solely on automated processing.

To exercise any of these rights, please contact us through the methods described in the "Contact Us" section.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

Essential Cookies: Required for the operation of our website.
Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage.
Functionality Cookies: Used to recognize you when you return to our website.
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.